12/27/2022 0 Comments Zebra 2 banksI realize that you may be hesitant to make any drastic changes right now. And, if you choose communications technologies that are highly scalable, you can adapt them as needed over time to help boost operational compliance and efficiency as well as branch associate productivity and morale – all of which can lead to a more substantial return on investment (ROI). This simple innovative step will immediately empower branch networks to be nimbler- and more responsive to other non-pandemic emergencies or events, such as hurricanes, floods, blizzards, and so on. Therefore, COVID-19 provides a compelling case to stop delaying modernization and embrace tools that can facilitate secure, reliable, and audit trail-enabled mobile communications among all staff, regardless of physical location or role. Yet, this is possibly the most crucial of times for bank executives to improve manager-employee interactions. However, some branch leaders should view the arrival of COVID-19 – with its unique performance pressures – as an opportunity driver for communications and operations transformation.įor example, the pandemic has further stressed outdated communications processes and systems that were already struggling to keep branch staff aware of new offerings and other pertinent business happenings. As a result, branch banks often faced lagging communications speed and efficiency. There were often well-intentioned reasons for this, such as security, privacy, and regulatory concerns. Historically, banks may have hesitated to adopt emerging technologies, especially for their own internal usage.
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